Your shopping cart displays the goods you have purchased. We dispatch orders within 3-5 days of receipt of payment and will email you if there are any delays.
Orders to destinations within New Zealand will be sent by NZ Post/ DHL courier post couriers and are tracked. Items may need to be signed for, so if you are not at home we recommend having your item sent to your work address. Items will arrive within 1-3 working days.
Orders to destinations internationally will be sent by NZ Post/ DHL/TNT and are tracked. Items may need to be signed for, so if you are not at home we recommend having your item sent to your work address. Items will arrive within 10-14 working days. Any custom clearance delays are out of our control and remain the customer’s responsibility in their country.
LOST OR DAMAGED ITEMS
If a package does not arrive, or it arrives damaged, please contact us within fourteen days from confirmation of dispatch. We will require your details, the details of the item that was lost, and the tracking number we sent you with confirmation of dispatch. If a damaged item has arrived we require it to be returned in the same condition as when it was delivered. We will then replace your item free of charge.
We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:
- the item is seized by Customs or any other government agency.
- the item is sent to a country where no postal or courier service exists.
- the loss or damage is the result of an event beyond our reasonable control.
- the loss or damage occurs after delivery.
- the item was authorized to be sent without tracking or without insurance.
COUNTRIES EXCLUDED FOR INTERNATIONAL SHIPPING.
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